![]() ![]() This may happen upon first use if the device has not been activated properly. The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. The Ooma light on my Telo Base Station or Phone Genie is blinking red Check to make sure that your phone is correctly plugged into the PHONE port on the back of your Ooma Telo Base Station or Phone Genie. If your Ooma logo is a solid blue color, your Ooma service is up, but you may have hooked up your telephone incorrectly. Please continue reading below for additional troubleshooting information. If it is flashing red, that means your Ooma is not working yet. If you don’t hear a dialtone when you pick up the phone, the color of your Ooma logo. I don’t hear a dialtone when I pick up the phone Reference: For more information about setting up your Ooma Telo Base Station or Phone Genie with HomePlug, you may wish to review the Using HomePlug with Ooma article. If your home is not wired with Ethernet connections in each room, there’s still a way to put your Ooma Telo Base Station or Phone Genie in exactly the location you’d love to have it! In order to accomplish this, you may need to use a HomePlug setup in order to use your Ooma Telo Base Station or Phone Genie. If your home is not wired with Ethernet connections in each room Simply follow Option 2B in the Quick Start Guide and remember that the connection from the Telo Base Station or Phone Genie to your router will actually be a connection from your Telo Base Station or Phone Genie to the Ethernet jack in your wall. Fortunately, Telo Base Station or Phone Genie setup options are flexible, allowing you to put your Ooma Telo Base Station or Phone Genie in a location that’s right for your household: If your home is wired with Ethernet connections in multiple rooms (you can plug an Ethernet cable into a wall jack and get Internet), you can hook your Ooma Telo Base Station or Phone Genie up in any Internet-connected room. Sometimes a household’s Internet is set up in such a way that it would be inconvenient to put your Ooma Telo Base Station or Phone Genie in the same place as your modem or router. What do I do if I want to put my Ooma Telo Base Station or Phone Genie somewhere that’s not near my modem or router? The other end of this cable should be connected to the ethernet port on your computer. Unplug the Ethernet cable from your modem and plug it into the HOME NETWORK port. Connect Ooma Telo Base Station or Phone Genie to your computer: Using the Ethernet cable provided, connect the TO INTERNET port of Ooma Telo Base Station or Phone Genie to the Ethernet port on your modem. Connect Ooma Telo Base Station or Phone Genie to your modem: So, your version of these instructions will be to: a. Wherever the instructions refer to your “router”, substitute the word “computer”. You’ll be able to set up your system by following the instructions in Option 2A in the Quick Start Guide. The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to access the Internet through the device. What do I do if my computer is currently plugged directly into my modem? Incoming calls do not cause your phone to ring. ![]() The Play and Fast forward keys are lit blue.The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit blue.The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue.The Ooma symbol and/or buttons on top of my Ooma Telo Base Station or Phone Genie do not light up.The Ooma light on my Telo Base Station or Phone Genie is blinking red.I don’t hear a dialtone when I pick up the phone.If your home is not wired with Ethernet connections in each room.What do I do if I want to put my Ooma Telo Base Station or Phone Genie somewhere that’s not near my modem or router?.What do I do if my computer is currently plugged directly into my modem?.Reference: If you still find yourself having trouble after browsing through this Setup Troubleshooting FAQ, please contact our Customer Care Team for further assistance. Before you panic, take a moment to see if your situation is addressed here! Every so often, though, something comes up that’s a little bit outside of the norm. Most of the time, setting up your Ooma Telo Base Station or Phone Genie is a quick and painless process. ![]()
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